The following advice is for any volunteers who have only signed up to Trailwalker and not any other Festivals. If you have signed up for multiple Festivals including Trailwalker, please see full FAQs here
If you have only signed up to Trailwalker, and need to cancel your place, you may do so within the 'cooling off' period of seven days at no charge.
After this time, any cancellations may result in you forfeiting your £20 deposit. If you find yourself needing to cancel your place, please let us know via email to firstname.lastname@example.org
If you can't make it at the last minute due to illness, or some other unavoidable complication, please ensure that you call us on 0300 200 1266 (Monday to Friday 9am – 5pm) to let us know as soon as possible. If the reason is for unavoidable circumstances, you may be eligible to receive your deposit back. Please contact us if you find yourself in this situation but please note that changes to your work schedule, holidays and if your friends are no longer able to make it are not deemed as being unavoidable circumstances so please ensure that any time is booked off and confirmed before applying.